Are you facing challenges with unclear roles in your HR project, and it’s impacting budgets, hiring and onboarding new employees, and how your department effectively communicates with employees and stakeholders? Using a RACI template helps HR professionals streamline critical HR projects and achieve better results.
What is a RACI matrix?
The RACI matrix, also known as a RACI chart or RACI model, is a widely used project management tool that clearly defines and communicates the roles and responsibilities, tasks, deliverables, and milestones of various individuals and groups involved in a project. RACI stands for Responsible, Accountable, Consulted, and Informed. These letters are used to categorize the project team members’ responsibilities in a chart or spreadsheet.
To achieve this, a RACI matrix clearly defines and communicates the roles and responsibilities of various individuals and groups involved in a project using the letters R, A, C and I. It is particularly useful for large and complex projects that involve multiple stakeholders and cross departmental boundaries.
As an HR professional, you can boost how quickly and effectively projects are managed and completed in your company with the simple completion of a RACI matrix before the project kicks off.
As an HR professional, you can boost how quickly and effectively projects are managed and completed in your company with the simple completion of a RACI matrix before the project kicks off.
HR pro tip
The difference between being Responsible and Accountable in a RACI matrix is that Responsible refers to the person or team completing the work, while Accountable refers to the person who is ultimately accountable for the outcome and must report on and sign off on the deliverable. The same person can hold both roles, but they are distinct responsibilities.
When HR should use a RACI matrix
A RACI chart can be beneficial for many projects, but it is particularly helpful when tasks involve multiple resources, run simultaneously, or are dependent on other tasks. Some examples of when a RACI matrix can be useful are:
- There are large-scale or clear-cut deliverables, such as company-wide DEIB training involving all departments and multiple stakeholders
- A lengthy decision-making or approval process could delay the project, such as implementing a new performance management system
- Conflict about task ownership or decision-making exists, for example if the company’s code of conduct needs to be revised
- Uneven distribution of project workload is a concern, particularly when HR is working with multiple departments
- You are operating within a highly regulated industry, such as completing training to meet compliance regulations
- The project spans multiple departments
- Team turnover is high and there is a need for quick onboarding of new members to specific roles.
HR pro tip
The RACI framework is a useful tool for managing relationships and responsibilities throughout a project. For large-scale projects, a wide range of stakeholders, including government regulators, company executives, and investors, may be involved. Clearly defining and sharing their responsibilities from the start can help prevent mistakes and miscommunications that can cost time and money. Additionally, it will aid in overall stakeholder engagement efforts.
A RACI chart example
The RACI matrix should be a simple-to-use document that provides a snapshot of the project and everyone involved’s roles and responsibilities.
In this example, the roles and responsibilities involved in implementing a new performance management system have been mapped out. Note that it is a high-level document outlining the task, the deliverable, and who is responsible, accountable, will consult, or needs to be informed. It is not a project roadmap.
In this example, the roles and responsibilities involved in implementing a new performance management system have been mapped out. Note that it is a high-level document outlining the task, the deliverable, and who is responsible, accountable, will consult, or needs to be informed. It is not a project roadmap.
👉🏻 Downland Free RACI templates+example
An Excel template document for creating RACI charts provides a structured and easily editable format, allowing for quick updates and modifications as project roles and tasks evolve.
How to create a RACI matrix: 4 steps to build and implement
Step 1: List project tasks and deliverables
Create a list of all the tasks, milestones, and decisions that need to be completed for your project.
Do this:
- Organize tasks by project phase to make the RACI matrix easy to read and scan.
- If you prefer, you can also just create a large list of tasks without categorizing them into phases.
Step 2: List team members and project roles
Add the names or job titles/roles of all team members, stakeholders, and subject matter experts involved in the project.
Do this:
- Include any team members who won’t be working directly on the project, but who may need to consult, manage or ultimately make key decisions.
- Row 1 serves as the column headers for the RACI matrix.
- To make the chart easy to understand for others, it is recommended to use job titles or roles instead of names if you are not familiar with everyone’s name, particularly if it is a large project.
Step 3: Assign RACI responsibilities to each task
Assign R, A, C, and I to each task listed in column A. Starting with the first task, move across the matrix to the right and decide who will be responsible (R) for executing the work, accountable (A) for ensuring the task is done properly and on time, consulted (C) for help or advice, and informed (I) about progress.
Remember, the person assigned as R will perform the work, while A is responsible for overseeing it, C provides input and advice, and I receives updates but does not provide feedback to R or A.
Do this:
- There should only be one responsible and one accountable person per task
- The goal of the RACI matrix is to avoid confusion, not add to it, so keep things clear and simple
- Encourage communication and ensuring that all stakeholders are informed, at all times, of what is happening in the project
Step 4: Share the document
Once the RACI chart is completed, it is crucial to share it with all project team members. This ensures that everyone understands their specific role and responsibilities throughout the project, which maximizes the effectiveness of the RACI matrix.
Where to train
To manage processes effectively - they need to be described and built.
In Description and building of processes course we will learn simple and clear tools for describing and building processes in a company.
You will receive examples of described recruitment and onboarding processes, recommended tools and templates, and we will look at examples of companies that have described processes.
